The Exterior Zone LLC Full Terms and Conditions

Last Updated: April 14, 2026

These Full Terms and Conditions are incorporated into and made part of each Proposal, Estimate, Work Order, Change Order, or other signed agreement issued by The Exterior Zone LLC for work on the property identified in the signed proposal. In these Terms, “Company” means The Exterior Zone LLC, “Client” means the person or persons signing the proposal or otherwise authorizing the work, “Proposal” means the signed proposal, estimate, work order, or signed change order for the project, “Property” means the property where the work is to be performed, and “Work” means the labor, materials, and services specifically described in the Proposal and any signed change orders.

The dated or versioned copy of these Full Terms provided with, linked in, or identified on the Proposal governs that project. Later website edits do not change an existing project unless the parties agree in a later signed writing.

1. Entire Agreement; Order of Precedence

The Proposal, these Full Terms, any exhibits or plans expressly incorporated into the Proposal, any signed change orders, and any notices or disclosures required by applicable law together constitute the entire agreement between Company and Client regarding the Work.

No oral statement, prior conversation, marketing statement, social media post, or informal message changes the agreement unless it is included in a later signed writing or other written approval permitted by these Terms.

If there is a conflict:

• applicable law and any required statutory notice or disclosure control;
• a later signed change order controls over an earlier document;
• the signed Proposal controls over these Full Terms; and
• these Full Terms control over general website or marketing language.

2. Scope of Work

Only the Work specifically described in the Proposal is included in the contract price.

Unless expressly excluded, the Proposal includes ordinary fasteners, sealants, flashings, underlayments, accessories, and installation steps reasonably necessary to complete the included scope in a good and workmanlike manner using the specified system.

Unless expressly included, the Proposal does not include:

• concealed or destructive investigation;
• repair of hidden damage or deterioration;
• structural, framing, decking, sheathing, substrate, or ventilation repairs not visible at the time of evaluation;
• code upgrades or manufacturer-required items not apparent at the time of evaluation;
• permit fees, engineering, or specialty inspections not specifically listed;
• work to adjacent or unrelated areas;
• exact cosmetic matching to existing materials;
• repair or replacement of owner-supplied items unless stated otherwise.

Company may perform the Work using its employees, subcontractors, suppliers, and vendors of its choosing.

3. Additional Work; Concealed Conditions; Change Orders

Any work requested by Client that is not specifically included in the Proposal, and any additional labor or materials made necessary by concealed damage, deterioration, pre-existing defects, code requirements, manufacturer installation requirements, hazardous conditions, site conditions, or conditions not visible at the time of evaluation, shall be treated as additional work and billed separately.

Except as provided below, changes in scope, price, or materials must be approved in writing before the changed work proceeds.

When reasonably practicable, Company will seek Client approval before performing additional work. However, Client authorizes Company to perform reasonably necessary protective or corrective work without prior written approval when immediate action is reasonably necessary to:

• prevent active water intrusion;
• address a safety hazard;
• prevent material damage;
• protect partially completed work; or
• satisfy code or manufacturer requirements necessary to properly complete the included scope, and obtaining prior approval is not reasonably practicable under the circumstances.

This limited emergency or protective-work authorization shall not exceed an added amount equal to ten percent (10%) of the Proposal value. Company will document the condition and the work performed, including photographs when reasonably available, and will notify Client as soon as reasonably practicable.

Any additional work beyond that amount, or any elective work not required to complete the included scope, requires Client approval before proceeding and will be billed separately.

Unless applicable law requires a different form, written approval may be given by signed document, email, or text message from the contact information used by Client in the Proposal.

4. Project Dates; Scheduling; Delays

Any dates discussed by Company are estimates only. No start date, duration, completion date, or sequence of performance is guaranteed unless expressly stated in a separate signed writing.

Company will use reasonable efforts to schedule and perform the Work in a good and workmanlike manner and with reasonable dispatch, but Company is not responsible for delay, interruption, or rescheduling caused by weather, hidden conditions, permit or inspection delays, utility issues, material shortages, product discontinuation, labor shortages, site access problems, owner-requested changes, acts of God, accidents, illness, casualty loss, government action, or other events beyond Company’s reasonable control.

Certain items are weather-dependent or temperature-dependent and may be completed when conditions allow without delaying substantial completion of the overall project.

5. Client Responsibilities; Access; Utilities; Permissions

Client represents that Client owns the Property or is otherwise legally authorized to approve the Work.

Client shall provide Company with reasonable access to the Property, driveway, staging areas, and work areas, and shall provide any required permission for use of neighboring property when such access is necessary and lawful.

Unless otherwise stated in the Proposal, Client shall provide reasonable access to water and electrical service at the Property at no charge to Company.

Client is responsible for:

• removing or protecting vehicles, trailers, campers, patio furniture, grills, decorations, fragile items, wall hangings, mirrors, valuables, and other movable property near the work area;
• removing or protecting attic or storage contents where roofing or overhead work is being performed;
• disclosing known underground private lines, irrigation, septic fields, invisible fences, landscape lighting, custom drainage, low-voltage systems, or other features not located by standard utility-locate services;
• obtaining homeowner association or similar private approvals unless the Proposal says Company will do so; and
• making themselves reasonably available for clarifications and approvals during the project.

If tree branches, shrubs, or other obstructions materially interfere with safe access or proper installation, Company may require Client to trim them or may perform reasonable trimming necessary to access the work area.

6. Construction Site Conditions; Protection of Property

Client acknowledges that exterior renovation work may cause vibration, dust, debris migration, temporary exposed conditions, staging equipment, dumpsters, delivery vehicles, and foot traffic and limited incidental disturbance to existing finishes are normal parts of construction. Unless expressly included in the Proposal, The Exterior Zone is not responsible for repainting, refinishing, retexturing, or restoring drywall, plaster, wallpaper, interior paint, or decorative finishes due solely to ordinary construction effects that are not caused by Company negligence.

Company will exercise reasonable care in performing the Work and will perform ordinary jobsite cleanup. However, Client acknowledges that roofing and exterior work may result in minor dust, granules, nails, and small debris in attics, garages, landscaping, and surrounding areas despite reasonable cleanup efforts.

Client shall promptly notify Company of unusual cleanup concerns so Company has a reasonable opportunity to address them.

Heavy trucks, trailers, dumpsters, lifts, and delivery vehicles may need to use the driveway or staging areas. If Client wants any area excluded from use, Client must identify that area before work begins. If alternate staging, carrying, or delivery methods are required because of such restrictions, additional charges may apply.

Company is not responsible for:

• damage not caused by Company’s negligence;
• pre-existing weakness, deterioration, hidden voids, or inadequate support in pavement, walks, curbs, soils, landscaping, or structures;
• ordinary incidental effects of construction on aged or brittle materials, including hairline wall or caulk cracking, nail pops, minor paint disturbance, or minor scratches to existing materials not caused by negligence; or
• damage caused by third parties, owner-selected vendors, or excluded work.

If Company directly damages existing property through Company’s negligence, Company will repair the affected area to a reasonably comparable condition, subject to reasonable matching limitations and availability of materials.

Client shall remove or protect movable personal property, wall hangings, fragile items, electronics, furniture, attic contents, and similar items near the work area. The Exterior Zone is not responsible for damage to items not removed or reasonably protected by Client, except to the extent directly caused by Company negligence.

7. Existing Conditions; Hidden Damage; Matching; Exterior Attachments

Existing roofs, siding, trim, gutters, decking, sheathing, framing, fascia, soffit, flashing, masonry, and related systems may contain concealed damage, rot, movement, moisture intrusion, or installation defects that are not visible until existing materials are removed.

Repair of such concealed conditions is not included unless specifically stated in the Proposal and will be treated as additional work.

Removal of existing materials may expose irregular transitions, gaps, layered conditions, or appearance issues at adjoining siding, trim, masonry, or other finishes. Unless expressly included, Company is not responsible for correcting pre-existing appearance conditions outside the included scope.

Repairs or tie-ins to existing materials may not exactly match existing color, texture, profile, sheen, finish, or weathering. Exact matching is not guaranteed unless expressly stated in writing.

Realignment, reconnection, or reinstallation of satellite dishes, antennas, cameras, alarm devices, solar attachments, exterior speakers, low-voltage wiring, or similar rooftop or siding-mounted items is not included unless expressly stated in the Proposal. Client is responsible for arranging service providers for those items when needed.

Client shall disconnect or arrange disconnection of any security or alarm systems that could interfere with the Work, unless the Proposal states otherwise.

8. Permits; Code; Inspections; Materials; Hazardous Conditions

Unless the Proposal states otherwise, Company will obtain contractor permits for the included scope that Company is legally authorized and obligated to obtain. Client is responsible for owner-only permits, surveys, engineering, HOA approvals, and permits or approvals for owner-supplied or owner-hired work unless expressly included.

If a permit authority, inspector, manufacturer requirement, or applicable code requires work outside the original included scope, such work is additional work and will be billed separately unless expressly included.

Company may substitute materials of reasonably comparable quality and function if specified items are unavailable, discontinued, or materially delayed. If a substitution would materially affect appearance, price, or warranty, Company will seek Client approval when reasonably practicable.

Special-order, custom, tinted, fabricated, or nonreturnable items are non-refundable once ordered.

Company does not test for, inspect for, or assume responsibility for mold, asbestos, lead paint, vermiculite, radon, contaminated dust, animal waste, or other hazardous or regulated substances unless expressly included in writing. If such conditions are suspected or discovered, Company may stop work until the condition is evaluated or remediated by qualified professionals at Client’s expense.

9. Pricing; Invoices; Payment; Interest; Suspension

The contract price and payment schedule are those stated in the Proposal and any signed change orders.

Unless the Proposal or invoice states a different due date, invoices are due upon receipt.

Company may submit invoices for:

• deposits or mobilization amounts stated in the Proposal;
• completed phases of work;
• approved change orders;
• additional work authorized under these Terms;
• permit or inspection fees;
• materials delivered to the site or specifically ordered or allocated for the project; and
• substantial completion or final completion, as applicable.

Unless otherwise stated in the Proposal, final payment is due upon substantial completion of the included scope, subject only to a reasonable holdback for documented punch-list items that remain incomplete.

Amounts not paid when due may accrue interest at the lesser of seven percent (7%) per annum or the maximum lawful rate permitted by applicable law.

Company may suspend work, withhold scheduling, and withhold non-emergency warranty service if amounts due remain unpaid after written notice. Company is not required to execute a final unconditional lien waiver until corresponding funds have actually been received in good funds.

All payments must be made to The Exterior Zone LLC unless Company gives written instructions otherwise.

10. Cancellation Rights; Client Cancellation; Company Termination

Where required by applicable law, Client has any cancellation rights provided by Michigan or federal law, and any required statutory notice, disclosure, or cancellation form provided with the Proposal controls over inconsistent website language.

If applicable law gives Client a cancellation period, Company will honor a timely cancellation made in the manner required by that law. Non-emergency work may be delayed until expiration of any applicable statutory cancellation period unless Client signs a separate emergency authorization permitted by law.

If Client cancels the project after any applicable statutory cancellation period has expired, Client shall pay, to the extent permitted by law:

• for labor, services, permits, and materials actually provided or specially ordered for the project;
• for documented nonrecoverable project costs actually incurred; and
• a cancellation charge equal to fifteen percent (15%) of the Proposal value as agreed compensation for estimating, project preparation, scheduling disruption, and reserved production capacity, to the extent those items are not already included in the actual costs described above.

Special-order and nonreturnable items are non-refundable once ordered.

Company may terminate or suspend the Agreement for material nonpayment, unsafe conditions, denied access, material misrepresentation, unlawful instructions, or substantial interference with the Work. In that event, Client shall pay for Work performed, materials ordered or committed, permit costs, and other amounts properly due under the Agreement.

Nothing in this section limits any right of either party that cannot lawfully be waived or modified.

11. Substantial Completion; Inspection; Punch List

“Substantial completion” means the included scope is sufficiently complete so that the repaired or improved area can be used for its intended purpose, even though minor punch-list or seasonal items remain.

Client shall inspect the Work within a reasonable time after notice of substantial completion and shall provide any punch-list items in writing. Company will address valid punch-list items within a reasonable time, subject to weather, access, and material availability.

Client may not withhold payment for the entire project because of minor punch-list items. Any holdback shall be limited to the reasonable value of the incomplete item.

Final acceptance does not waive latent defects or valid warranty claims timely made under the warranty section below.

12. Warranties

Company will perform the Work in a good and workmanlike manner consistent with ordinary industry practice.

The Company workmanship warranty applies only to the labor actually performed by The Exterior Zone on the included scope of Work. Unless expressly included in the Proposal, the workmanship warranty does not include painting, staining, drywall, plaster, texture, wallpaper, interior trim, finish carpentry, flooring, cabinetry, decorating, cleaning, storage, or repair or replacement of personal property.

The workmanship warranty also does not cover:

• ordinary wear and tear;
• minor incidental cracking, nail pops, caulk separation, finish disturbance, dust migration, or cosmetic effects that can occur during normal construction and are not caused by Company negligence;
• pre-existing conditions, hidden weaknesses, structural movement, settlement, moisture migration, or defects in areas outside the included scope;
• exact cosmetic matching of existing paint, drywall texture, finish, sheen, color, or weathered materials;
• damage caused by acts of God, weather events, lack of maintenance, abuse, misuse, unauthorized alterations, or work by others; or
• manufacturer defects.

If Company’s defective workmanship directly causes physical damage to adjacent building components that were not part of the original scope, Company’s obligation shall be limited, at Company’s option, to repair or replace the affected area to a reasonably comparable condition, subject to reasonable matching limitations and material availability. Except as otherwise required by law, Company shall not be responsible for special, incidental, indirect, or consequential damages.

Any manufacturer warranty is separate from Company’s workmanship warranty and is governed solely by the manufacturer’s terms, exclusions, and claim procedures. Company will reasonably cooperate in providing available documentation for manufacturer warranty registration or claims, but Company does not make the manufacturer’s warranty.

As a condition of any warranty claim:

• all amounts due under the Proposal and any change orders must be paid in full;
• Client must give Company prompt written notice after discovering the claimed issue;
• Client must provide Company a reasonable opportunity to inspect the condition; and
• Company must be given the first reasonable opportunity to repair or replace covered workmanship, except for emergency protective measures reasonably necessary to prevent further damage.

Unless otherwise required by law, Client’s exclusive remedy for a valid workmanship claim is repair or replacement of Company’s defective workmanship.

13. Claims; Opportunity to Cure; Dispute Resolution; Governing Law

Before filing suit over a non-emergency dispute arising out of the Agreement or the Work, the complaining party shall give the other party written notice of the claim and a reasonable opportunity to inspect and discuss resolution.

Either party may request nonbinding mediation. Mediation, if used, shall occur in the county where the Property is located unless the parties agree otherwise. Participation in mediation does not waive or delay lien rights, collection remedies, emergency injunctive relief, or statutory deadlines.

This Agreement is governed by Michigan law.

Any court action arising from this Agreement or the Work shall be brought in the county where the Property is located, unless applicable law requires otherwise.

14. Construction Lien Rights; Sworn Statements; Michigan Licensing Notice

Company reserves any construction lien rights and other payment remedies available under Michigan law for unpaid amounts properly due under the Agreement.

The parties will reasonably cooperate in furnishing notices, sworn statements, partial waivers, final waivers, and related paperwork required by law or reasonably requested in connection with progress or final payments.

Michigan Licensing Notice: Michigan law requires licensing for residential builders or residential maintenance and alteration contractors, and also requires licensing for electrical, plumbing, and mechanical contractors when the contracted work calls for those trades. The Exterior Zone LLC states that it is licensed where required to provide the contracted improvement. Michigan Residential Builder / Maintenance & Alteration License No. 262000680.

15. Notices; Electronic Records; Copy of Contract

Unless applicable law requires a different method, notices, approvals, and project communications may be given by hand delivery, mail, email, or text message using the contact information in the Proposal.

Electronic signatures and electronic acceptance are binding to the same extent as handwritten signatures, unless applicable law requires a different form.

Company will provide Client with a copy of the signed Proposal and incorporated contract documents in paper or electronic form at or promptly after execution, as applicable.

16. Miscellaneous

No delay or failure by Company or Client to enforce any term of the Agreement shall constitute a waiver of that term.

If any provision of the Agreement is held unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

Company may photograph or video the work area and completed work for estimating, documentation, quality control, warranty, training, safety, and dispute-resolution purposes. Company will not publicly identify Client’s name or street address in marketing without Client’s consent.

The Agreement may be modified only by a later signed writing or other written approval permitted by these Terms.