SMS Terms of Service & Privacy Policy

Effective date: September 24, 2026

These SMS Terms of Service and Privacy Policy apply to text messaging with The Exterior Zone. They explain what messages you may receive, how to stop them, and how we handle information associated with those messages.

Text START to (947) 333-8003 to opt in.

By texting START, you agree to receive recurring text messages from The Exterior Zone about your inquiries, appointments, estimates, project updates, billing, and customer support, including automated messages. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase. This enrollment does not include promotional messages.

No mobile information will be shared or sold to third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Terms of Service | SMS Privacy Policy

For assistance, reply HELP or call (248) 242-2222.

SMS Terms of Service

What we send

The Exterior Zone sends text messages related to inquiries, evaluations, appointments, estimates, project scheduling and updates, billing, and customer support. Messages may be sent by our team or through automated systems. Promotional messages, if offered, require a separate marketing opt-in.

Your consent

By providing your mobile number and affirmatively opting in to a disclosed text messaging program, you authorize The Exterior Zone to send messages within the scope of that consent. Providing a phone number alone does not enroll you in promotional texts. If you text us first, we may respond to your request; that conversation does not by itself subscribe you to recurring marketing messages. Consent to receive text messages is not a condition of purchasing goods or services.

Message frequency and charges

Message frequency varies based on your requests, appointments, project activity, and the program you choose. Message and data rates may apply under your mobile carrier plan. Contact your carrier with questions about your plan.

Stop messages or get help

To opt out, reply STOP to the number that texted you. You may receive one confirmation of your opt-out. No further messages will be sent through that program unless you opt in again. You may also contact us to withdraw consent or update your preferences. Opting out of texts does not cancel an appointment, project, or other agreement.

For help, reply HELP or call (248) 242-2222. Please let us know if your mobile number changes or is reassigned. Only enroll a number you own or are authorized to use.

Delivery and availability

Text delivery depends on your carrier, device, and network availability. Delivery and response times are not guaranteed. Carriers are not liable for delayed or undelivered messages. Text messaging is not an emergency service. For urgent project concerns, call our office; for an emergency, contact the appropriate emergency service.

Project agreements

These terms govern text messaging only. They do not replace your signed proposal, contract, warranty, or other project documents.

SMS Privacy Policy

Information we collect

We collect the mobile number you provide, your name and contact details when supplied, message contents and attachments, relevant inquiry or project information, consent and opt-out records, and messaging records such as timestamps and delivery status.

How we use information

We use this information to respond to you, coordinate services, provide the messages you requested, maintain customer and project records, honor communication preferences, troubleshoot delivery, and meet applicable recordkeeping obligations. Authorized team members and service providers may process messages for these purposes. If an automated assistant is used, messages may be processed to prepare responses and route requests to our team.

Mobile information and sharing

We may provide the information needed to operate our messaging and customer support services to providers working on our behalf, such as messaging platforms, telecommunications carriers, and customer record systems. Those providers may use it only to deliver or support those services, not for their own marketing. We may also disclose information when legally required or necessary to protect against fraud or threats to safety.

Retention and security

We retain messaging information as needed to provide services, maintain project records, document consent, honor opt-outs, and meet legal obligations. We use reasonable safeguards appropriate to the information, but text messaging is not a fully secure channel. Please do not text passwords, payment card details, Social Security numbers, or other highly sensitive information.

Your choices

You may opt out of text messages at any time and contact us to request access to, correction of, or deletion of your messaging information. We may verify your identity before handling a request. Some records may need to be retained for legal or operational reasons, including a limited record of your opt-out to prevent unwanted messages.

Updates to this page

We may update these terms and this policy by posting a revised effective date here. An update does not expand your messaging consent; we will obtain new consent when required.

Contact The Exterior Zone

Questions about texting, privacy, or your preferences? Call (248) 242-2222 or write to The Exterior Zone, 785 S. Lapeer Road, Oxford, MI 48371.